Cette vidéo est uniquement disponible pour les utilisateurs de Cloud Champion. Veuillez vous connecter ou vous inscrire pour continuer.

You can download the presentation here

Session Information

When Microsoft Teams is used to replace your Telephony solution (PBX) there are many ways to leverage Teams calling capabilities to elevate customer engagement. You can for example handle customer calls via Microsoft's Call Queues and Auto Attendant included in Phone System. Or take customer engagement to the next level with Microsoft Teams certified contact center solutions. Receptionists specifically can be empowered to provide the best customer experience with newly released purpose build Teams attendant console solutions.

Speaker

  • Remco de Kramer

    Remco de Kramer

    Product Marketing Manager SMB
    Microsoft

Tags
Public Ventes
Domaine d'intérêt Microsoft Teams
Format On demand
Langue Anglais
Solution Area Modern Work